Developer Support

We fight for the game maker. It's our purpose.

"I've been trying to get someone to answer me at the other game BaaS services for weeks. You all answered my email in minutes and we were on a Zoom call within the hour. That is amazing support."

(said by our game teams building on Beamable)

We take our game dev support seriously!

Beamable was built by game makers for game makers. We've build massive games and know the challenges and complexity game teams face. We guarantee we will do everything possible to help.

We are here to help you ship a game!

You can reach us via email, our Discord channel, and on all forms of social media. We are continually expanding our support resources to ensure you get every question answered.

We will literally do anything to help!

Need a code sample? Improved documentation? A game design session? Feedback on your UI? No request is too big or small. Let us help you ship this thing.

How can you get Support?

If you are building on Beamable, here are some options!

Discord Channel

When you sign up for Beamable, you get access to our exclusive Discord channel where you can Ask A Dev and get answers to any questions. To access the channel, sign up for a Beamable trial!

Q/A Discussion

In the Beamable documentatioin, a Q/A Forum is available. Developers can post any questions in that forum and a Beamable engineer will provide an answer.

Documentation

Support for Beamable's SDK, C# API, and REST API are available at https://docs.beamable.com

Support Email & Private Chat (Slack/Discord)

Beamable support email and private chat support is available to enhanced support customers. See our pricing for details.
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Using Beamable Diagnostics

If you are having a problem with Beamable, our engineering team will have you generate a diagnostic file for us to review. Inside Unity, you can access this via Window -> Beamable -> Help -> Generate Diagnostic File. This will generate a JSON file and open the file explorer to the location. Send us this file to help us fix your issue and answer questions.

If you need super special customized support, we offer specific paid options as well!

Let's work on something awesome

Get started with Beamable for free and pay when you ship